Contact Us

 


Mr Jasper Says No 3 large candle

Say Hello ✨

 

Got a question? A compliment? A burning urge to tell us how purr-fect our products are? We're all ears (and whiskers).


📬 Email us anytime: hello@mrjaspersays.com.au

We usually reply within 1–2 business days—unless we're busy knocking things off desks or napping in sunbeams.

📬 Live Chat: Available on our website for instant support outside of nap time hours or during:


Business Hours

Mon - Fri 9am - 5pm


Location

Proudly designed and hand-poured in Ballarat, Australia All our candles, room sprays, and reed diffusers are crafted with care in our Australian studio.


🐾 Wholesale enquiries? If you're here to stock our goodies, strut on over to our Stockist Page where all the important details await. Serious enquiries only—Mr Jasper does not suffer fools (or bad taste).


🎪 Want to see us in the wild? You can find us at markets all over, preening proudly and ready to charm. Come say hi—we don’t scratch (much).


Follow our social media for the latest event updates and locations where you can discover our full fragrance collection in person or just what Mr Jasper is up to.

Every candle tells a story. Let us help you find yours.

 

 







FAQs

What wax are you using?

We use Soy and CocoSoy Wax:

  • Contains no petroleum (paraffin waxes).
  • Biodegradable, free of pesticides and herbicides.
  • Eco-friendly wax (The process of changing from a liquid to wax state rules out the classification “organic”).
  • No genetically modified material.
  • Manufactured using pure soybeans and according to sustainability and renewable resource management.
  • Easy to clean up with hot water and soap eliminating the need for harsh solvents.

How long does shipping take?

2-7 business days, depending on your location in Australia. We use Australia Post where possible for shipping and you will get notified of your delivery. We aim to send out your order on the next business day but do not guarantee a delivery date.

How much does shipping cost?

Shipping is included for orders over $150 and only available within Australia (excluding remote Australia). For orders below $150 we charge a $15 Flatrate. For local delivery options refer to the check out.

What payment options are available?

We offer payments via credit card, Paypal, Google Pay and AfterPay.
Please note that AfterPay on our Wholesale pricing attracts a 6% surcharge. If you wish to pay via AfterPay for your Wholesale order, please contact us via email.

Do you offer returns?

For returns please refer to our refund policy.