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FAQs

Mr Jasper Says...Candles with a masculine touch.

Mr Jasper Says that the days are gone when scented candles were just meant for ladies. Mr Jasper crafts scented candles that suit the masculine taste. Earthy fragrances like amber, musk, tobacco, sandalwood, or leather are some of our scents we use to design our own unique and manly candles setting us apart from the usually more fruity and flowery focus. Designed, hand-poured, and labeled in the Yarra Valley.

Our Candles:

  • Hand-poured with love in Australia.
  • We design our own scents using fragrance oils and created with non-toxic soy and coconut-soy based wax.
  • We use lead-free cotton fibre or wooden wicks (refer to product description).
  • Wooden wicks usually have a smaller flame and a more "open fireplace feel" to them.
  • We aim to keep packaging to a minimum (so no fancy boxes for standard candles) because we care for our environment.

 

How long does shipping take?

2-7 business days, depending on your location in Australia. We use Australia Post where possible for shipping and you will get notified of your delivery. We aim to send out your order on the next business day but do not guarantee a delivery date.

How much does shipping cost?

We use Australia Post for shipping and you will get notified of your delivery. Shipping is included for orders over $100 and only available within Australia (excluding remote Australia).

Do you offer returns?

For returns please refer to our refund policy.

 

What wax are you using?

We use Soy and CocoSoy Wax:

  • Contains no petroleum (paraffin waxes).
  • Biodegradable, free of pesticides and herbicides.
  • Eco-friendly wax (The process of changing from a liquid to wax state rules out the classification “organic”).
  • No genetically modified material.
  • Manufactured using pure soybeans and according to sustainability and renewable resource management.
  • Easy to clean up with hot water and soap eliminating the need for harsh solvents.

 

How does our subscription offer work?

We offer different subscription options. All options deliver a candle in XLarge or a set of candles and are being shipped mid-month. The candles can be from our bestseller list or limited editions specifically made for the subscription. The candle(s) will be different each time but can repeat after a number deliveries. Shipping included.

You can choose between monthly, quarterly, or 6 monthly options payable on the 3rd of the month of shipment. You can cancel any time before but at least 7 days before the next payment is due or we will fulfill shipment without reimbursement and cancellation will take effect after.

 

Candle Safety Guide & Precautions:

Candles are a wonderful addition to your home and before you indulge in their scent it is important that you follow some common sense safety rules when burning candles. We don’t want you to set anything on fire and enjoy them to their full extent!

For the first use of your new candle, ensure wax melts all the way to the edge of the glass wall. This will effectively assist in preventing tunnelling and an even burn for the duration of the candle's life.

A candle should not be burned for more than four hours at a time. Smaller candles no longer than two hours.

Never leave unattended, always burn candle within sight and avoid burning in drafty areas such as windows or fans. Any form of air current can cause uneven burning, smoking, diminish the scent throw and even decrease the burn time.

Keep candles out of reach of children and pets.

Always place candle holders on a stable, fire resistant surface that is sturdy and large enough to catch any melted wax whilst burning.

Don't place a burning candle within close proximity of clothing, books, curtains or anything flammable.

Always trim wicks to 5mm prior to each burn. This prevents the flame from getting too large. A black residue may also transfer if wicks are not trimmed. Any residue can be removed with a clean, wet cloth before the candle is lit.

Ensure wicks remain upright and centred when burning. Never allow the candle flame or wick to come in contact with the side of the glass to avoid the glass from getting too hot and crack.

Do not burn the candle if the container is cracked, chipped or damaged in any way.

Stop burning your candle when 1cm of wax remains at the bottom of the glass.

Do not move candles when lit to avoid burning yourself. Ensure candle is extinguished, the wax is solid and the jar is cold before handling.

Avoid light and hot temperatures and store your candles in a cool, dry place away from direct sunlight.

Putting out your candle with a proper candle snuffer to extinguish your candles will prevent the wick from moving and wax from spilling.

To maximise fragrance scent throw in a room you should keep doors and windows closed and burn for at least 30 minutes. Opening windows and doors will help the scent to disperse.

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